Generally
Using a "Busylight" you can indicate your colleagues if you are on a call, do not want to be disturbed or if you are ready to answer a call.
The CTI Client offers from version 3.0.026 support for "Kuando™ Busylight". Information about this device, see www.busylight.com.
Activate Busylight
Activate under [Options > Customize > Components and plug-ins] the component "Busylight". After an application restart you can open the Busylight configuration via the main menu [Options > Telephony > Busylight]. Help for Busylight configuration ...
Busylight status indications
Per Busylight, both the ringing and the presence status can be signalized. The display of the busy status (incl. Call Forwarding / Do Not Disturb, and missed calls) can be set individually for each PhoneDialog. Information and requirements to display the presence status ...
Busylight state |
Meaning for ringing |
Meaning for presence status |
Busylight indication |
ready |
Phone is idle, on-hook |
ready |
green |
not ready |
Call forwarding and/or Do Not Disturb is set |
All busy states: e.g. Do not disturb, absence, pause, ... |
blue |
in conversation |
Phone is busy, off-hook |
|
red |
Incoming call |
Incoming call |
|
flashing |
error condition |
e.g. TAPI line could not be opened. |
|
orange |
Missed Calls |
One or more missed calls |
|
short pulsed |
|
|