Page Index

Page Index

xtelsio CTI Client - Help

1. Versions



2. New features in CTI Client 3.x



3. System Requirements


3.1. Integrated TAPI drivers
3.1.1. xtelsio CTI Server
3.1.2. Asterisk
3.1.2.1. Consultants for Asterisk PBX'
3.1.3. snom IP phones
3.1.4. Mitel/Aastra IP Phone
3.1.5. Tiptel IP Phone
3.1.6. Yealink IP Phone
3.1.7. Gigaset DX IP Phones
3.1.8. Skype Connector
3.1.9. Integrated SIP SoftPhone
3.1.10. Zoiper BIZ
3.2. Tested TAPI Devices
3.3. Network TAPI
3.4. Installation and testing of a TAPI driver

4. Installation


4.1. Standard Installation
4.1.1. Working Directory
4.2. Network Installation
4.3. Terminal Server Installation
4.4. Local Profiles
4.5. Shared Address Data
4.5.1. Common address data with Access database
4.6. Create Setup
4.6.1. Central configuration directory
4.6.1.1. Master Installation
4.6.2. Help for using the setup generator dialogs
4.7. Automatic Program Update
4.8. Upgrade to 3.x
4.8.1. License-Upgrade to 3.x Pro

5. Program Features


5.1. Journal
5.2. History
5.3. Notes
5.4. Appointments
5.5. E-Mail
5.6. Interworking
5.6.1. ActiveX-Control
5.6.2. SMS and Fax
5.7. Global Search
5.8. Command line parameters for cti_client.exe
5.9. Glossary
5.10. Web browser

6. Folders / Data Linking


6.1. Data Sources
6.1.1. Outlook
6.1.2. Access Databases
6.1.2.1. Windows ODBC Manager
6.1.3. Lotus Notes
6.1.4. ACT!
6.1.5. CAO-Faktura
6.1.6. Text files
6.2. Create/Edit Filters
6.2.1. Filter Syntax
6.3. Import Filter
6.4. Configuration Pages:
6.4.1. Name and Content
6.4.2. Data source
6.4.3. Column Selection
6.4.4. Column Properties
6.4.5. View
6.4.6. Cache
6.4.6.1. Cache-Synchronization
6.4.7. Properties
6.4.7.1. Birthday Warning

7. Telephone Control


7.1. PhoneDialog / PhoneStack
7.2. Speed dial keys / Monitoring
7.3. Dial from other applications
7.4. TAPI Monitor

8. Options


8.1. Customize
8.2. Administration
8.3. Audio
8.4. Speed Dial
8.5. Speed Dial Panel
8.6. TAPI Devices
8.6.1. Dial Settings
8.6.1.1. Location
8.6.1.1.1. Your Location
8.6.1.2. PBX
8.6.1.3. Format of Phone Numbers
8.6.1.3.1. Extended Settings
8.6.1.4. Dial
8.6.1.4.1. Extended Settings
8.6.1.5. Consultation / Hold
8.6.1.6. Error Handling
8.7. Telephony
8.8. PhoneDialog
8.9. Journal
8.9.1. read Asterisk CDR
8.10. License
8.11. Interworking
8.11.1. Start/Control Other Applications
8.11.1.1. Use of Placeholders in Filename/URL
8.11.1.2. Edit Keyboard Control Sequence
8.12. Busylight
8.13. History
8.14. Outlook
8.15. Word Document Templates
8.16. Local Profiles / Terminal Server
8.17. Notes
8.18. Appointments
8.19. Global Search
8.20. Windows

9. Window Management


9.1. Sidebar

10. Tutorials


10.1. xtelsio CTI Client Installation