For larger PBX systems, usually a so-called 3rd party TAPI driver is provided. This TAPI driver provides all TAPI lines of the telephone system in the Windows system.
xtelsio CTI Client in conjunction with Microsoft TAPI Server
The Windows Server operating systems include a built-in TAPI Server. This can distribute server-side TAPI lines to multiple client PCs in a Windows domain.
Schematic system configuration: |
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TAPI: TAPI Interface |
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Microsoft TAPI-Service: In Windows Server integrated TAPI service (TAPI server). |
Hint: On the client PC works in the background and a client TAPI Service too. This was not shown for simplicity. |
3rd Party TSP: TAPI driver from the manufacturer of the telephone system. TSP= Telephony Service Provider |
Microsoft Remote TSP: The Remote TAPI driver belonging to Microsoft TAPI server. |
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Configuration of the Microsoft TAPI Server:
- Start > Settings > Control Panel > Administrative Tools > Computer Management > Services and Applications > Telephony
- Click on the driver of the PBX => on the right side the TAPI-Lines (line name) of the driver become visible.
- Click with the right mouse button on a line name and choose "Edit User".
- About "Add..." you add one or several users who may control and monitor this line.
Documents of Microsoft®:
Installation of the client system (Windows):
- Open the DOS-Promt via [Start > Run... > "cmd"].
- Enter the following command (SERVERNAME = computer name of Windows Server):
tcmsetup /c SERVERNAME or runas /user:DOMAIN\Administrator "tcmsetup /c SERVERNAME"
- Hints:
- They must be logged in with administrator's rights on the client PC.
- the client PC must be registered in the same domain like the server (or an trusted domain).
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xtelsio CTI Client in conjunction with third-party TAPI Server
TAPI Server is also available from alternative providers. These use the TAPI interface like a "normal" TAPI application and make the TAPI lines available in the network. On the client computers a Remote-TSP which belongs to the scope of supply of the TAPI server is to be installed. The Remote-TSP communicates on the local network with the server.
Schematic system configuration:
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Estos TAPI Server: www.estos.de- The Estos TAPI Server is relatively easy to instal and to configure. It do not need a server operating system, so you can install it also on Windows Client operating systms.
- For two clients the server can be used free of charge.
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